Instant balance enquiries, mini statements and make informed withdrawal requests from your fingertips 24/7.
We know our account holders live busy lives and want to be able to find out information about their accounts quickly and easily on the go and at home, such as during your evenings when you finally get the opportunity to put your feet up.
These brilliant new features allow more automated communication to occur, meaning you can now check your balances or request a mini statement and receive this info in seconds! You no longer need to wait for a member of our team to respond during our operating hours.
New technology will also assist you in making withdrawals. After checking your balance you can submit withdrawal requests from any of your savings accounts, before selecting the bank details you would like the money transferred to. Your request does require a member of our team to approve and process this therefore this payment will occur during our operating hours. As our BACS transfers occur four times a day (midweek) so you shouldn’t be waiting too long before you receive any requested funds.
To ensure that your withdrawal request is approved, please remember that:
Share 1 – If you have a loan with us your share 1 savings may be secured against your loan. If your savings are higher than your loan balance you are able to withdraw the difference. Otherwise, you are able to withdraw these savings when your loan is fully repaid.
Easy Access – Any easy access funds can be accessed at any time. There are no withdrawal restrictions on this account.
Christmas Club – Withdrawals from Christmas Club account are limited between 1st November – 31st December, ensuring the money you spend really is spent on the Christmas period.
If for whatever reason your withdrawal request can’t occur, a member of our team will get in touch via Nivo to inform you of the reason why.
How to make use of these new features?
Pop on to your Nivo app at any time and select the appropriate button at the bottom of your screen to see your current balances, a mini statement or to request a withdrawal.
Overall we are over the moon with these new features as we are confident these advances will be successful in improving the service we provide to members via our app.
If you are yet to download our Nivo app what’s stopping you? We now have over 9,500 account holders utilising our app and we are committed to continuously improving it in terms of usability and efficiency. Click here and join them today!
Download Nivo Today
Our bank-level secure app “Nivo” is the fastest and most convenient way to speak to us.Download Nivo