PCCU is available 5 days a week 9:30 – 16:00 (Monday- Friday) except on Wednesdays whereby PCCU opens 12:00 – 16:00 due to a staff meeting. Within the time you can contact us via telephone on 01282 619333, choosing any branch option to speak to a member of staff. You can message 24/7 on the Nivo app or via email at enquries@pccu.co.uk. These enquiries will be picked up during operating hours as stated above. Alternatively, you can access your online area 24/7 where you can check your balances, apply for loans and request withdrawals.

You can request withdrawals from a variety of different ways to suit your preference.

Online Accounts Area – is available 24/7 and allows you to request withdrawals at a time that’s convenient for you.

Nivo – Our bank level secure app allows you to message them at any time of day for a withdrawal. PCCU’s Nivo team will pick this message up during operating hours.

Telephone banking – Call PCCU on 01282 691333 to request a transfer during their operating hours. Any of our branches can help with all requests.

Email – You can also request a withdrawal by emailing PCCU at enquiries@pccu.co.uk.

Please note that all transfers occur during PCCU’s operating hours, as outlined above. Usually these are made within two hours of the request being submitted or the branches opening. All withdrawal requested over the weekend will therefore be processed Monday morning.

If you were previously an Affinity Credit Union member you do not need to do anything. All transfers will have occurred automatically. PCCU will also have tried to get in contact with you following the merger to discuss details of your account, such as your new member number. If you have received no communication it may suggest we do not have your up to date datails, please get in contact with us to update these. Further information regarding the merger has been made available here.

PCCU aims to pay a dividend on savings each year. Once the merger is completed your savings will be eligible for the dividend. For the previous two years PCCU’s financial results has allowed PCCU to pay 1% on savings. The average interest rate for an instant access savings account was 0.07% in June 2021. For a cash ISA, the rate was 0.23% (Source: themoneycharity.org.uk). Last year borrowers also received a 6% loan interest rebate. You can find more information regarding the dividend paid by clicking here.

You can save up to £85,000 with PCCU and this is protected by the Financial Service Compensation Scheme (FSCS).

PCCU has multiple savings accounts available to suit everyone including a ‘Long term savings’ account, an ‘Easy access’ account, a ‘Christmas club’ account and a ‘Young savers’ account. All accounts are free to open, have no annual fees, protected by the FSCS and pay an equal dividend based on the credit union’s financial results.

Your money is safe in your account, in your name, behind the scenes the credit union pool the savings and that is where the affordable loans are offered to other people in the community from. The interest charged allows the credit union to operate and after paying for expenses, the remaining is returned to members in the form of a dividend. People helping people

We are not advising members to withdraw their shares as PCCU is still offering the same, if not better, saving facilities.

Your savings are safe in your name, in your account and will still be used to allow the people of Cumbria to access affordable loans just as it has since 1994. Before the merger PCCU held £11.5m in collective savings and had a loan book of £6.5m.

Everything stays the same. Your interest rates, repayment terms, saving deposits and repayments methods (excluding cash payers) will remain unchanged. If you take out a new loan or choose to top up your loan post-merger your agreement will change in line with PCCU’s loan policies.

PCCU request that you check your contact details are up to date and correct for further communications. Including home address, telephone number and email address.

Beneficiary details can be changed at any time, please check with the office by calling us on 01282 691333 or messaging us on our Nivo app to ensure these detail are up to date.

Our FREE Life Savings & Loan Protection Insurance is an integral part of PCCU’s member commitment. The Loan Protection Insurance is designed to provide complete peace of mind for members and their family by ensuring that the debt dies with the debtor.​ Life Savings Protection provides the member’s family with a single lump sum payment to help cover end of life expenses, in the event of a member’s death.  Members are asked to nominate who they would want their savings and insurance to be pay to. More details are available on the PCCU website or from a member of staff.

More answers to FAQ’s can be found here.

Further information about the PCCU and Affinity merger has been made available here.