PCCU staff, board and supervisory committee members joined Credit Unions from around the United Kingdom this weekend at the North West Forum of Credit Unions annual conference in Blackpool.
The conference sees Credit Union staff and volunteers from a range of community based Credit Union such as PCCU, as well as Credit Unions for a particular employer or in a particular industry. All those that attend are members of ABCUL which is the trade association that represents Credit Unions to governments, policy makers and the media, whilst helping to provide information, training and development services to help its members grow as sustainable financial services providers.
The aim of the conference is to bring together people working for Credit Unions at all levels to discuss common issues, share best practice and attend different seminars and lectures on topics which will help us to provide an improved service to you the account holders.
This year saw Credit Unions from the Merseyside area attending the conference, bringing their experience of successfully providing saving and borrowing accounts to the residents in and around Liverpool over many years. The weekend was fortunate to also have representatives from Leicester, London and Nottingham’s Credit Unions. Although PCCU only provide ethical savings and affordable loan accounts to the residents of Burnley and Pendle, it is reassuring to know we are part of a worldwide movement of not-for-profit co-operatives that share the same aims.
Credit unions are owned by the people who use their services, and not by external shareholders or investors. So the emphasis is always on providing the best service to account holders – not maximising profits.
The training included how we deal with account holders, changes in regulation that will affect how Credit Unions operate and also the different issues facing the board of directors and supervisory committees. However if you the account holders believe we could improve the service we provide then please contact PCCU with your feedback. This can be done online here, in branch through a feedback form or by speaking to a member of staff.
If you have any feedback on anything from opening an account, to the loan application process, to how comfortable the seats are in branches- we want to hear from you.
PCCU is your business – please help to shape it!
If you believe we could improve our service – please tell usContact Us