We believe the way to continue to build a better, account holder focused credit union is by hearing the positive ways in which we operate as well as areas we should look to improve.

If you receive excellent service by a member of staff, feel that you have benefited from an account or service that PCCU provide then please inform us.

There are many ways to provide feedback –

• Drop into one of our three town centre branches in Nelson, Colne or Burnley. All three branches have feedback forms which help us evaluate how well we are performing.
• Telephone 01282 691333 and detail your experience to any member of staff.
• Use our online feedback form if you would prefer to pass your compliments in your own time.
• Tell friends, family and associates on PCCU’s different social media platforms facebook or twitter

Pennine Community Credit Union is a financial co-operative that you the account holders, and therefore shareholders, own – by sharing your experiences you help to shape how we operate in the future.